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IDProjectCategoryView StatusLast Update
0001524T99X171.00 SKB EagleGeneralpublic2024-07-19 09:56
Reporter(ALTech) SH Son Assigned To(MFG) An Tran Due Date
PrioritynormalSeveritys4-minorReproducibilityhave not tried
Status closedResolutionfixed 
Summary0001524: [Eagle] 2022.08 RMA_KR 2nd(lot2) shipping list
Description[Eagle] 2022.08 RMA shipping list : LED RMA List
TagsNo tags attached.
Attach Tags

Relationships

related to 0000814 closed(Sales) Miya Wang RMA Specification for BFX-AT100 
related to 0001471 closed(MFG) An Tran [Eagle] RMA in warranty 
related to 0001193 closed(MFG) An Tran [Eagle] 1st RMA shipping list 
related to 0001481 closed(MFG) An Tran [Eagle] 2nd RMA shipping list : LED RMA List 
related to 0001541 closed(MFG) An Tran [Eagle] 2022.09 RMA_KR 3rd(lot3) shipping list 
related to 0001574 closed(PM) Roisy Liang [Eagle] 2022.12 RMA_KR 4th (Lot4) shipping list 
related to 0001629 closed(MFG) Yuri Ruan [Eagle] 2023.02 RMA_KR 5th (Lot5) shipping list 
related to 0001660 closed(MFG) Yuri Ruan [Eagle] 2023.02 Monthly RMA_KR_202302 (Lot6) shipping list 
related to 0001690 new [Eagle] RMA status 

Users monitoring this issue

User List (ALTech) BY Lee , (ALTech) JW Kim , (ALTech) Lonnie Kim , (ALTech) SH Son , (ALTech) Sophie Lee , (ALTech) SY Yoon , (MFG) An Tran , (MFG) Ben Trinh , (MFG) Yuri Ruan , (PM) Dennis Lu , (PM) Eva Sun , (PM) Sheila Tu , (PM) Tiffanie Lai , (Sales) Miya Wang

Activities

(ALTech) SH Son

2022-08-17 09:56

developer   ~0010640

Hi An
the Eagle RMA unis is preparing until this month,
this lot q'ty is 12,726 pcs, - 20ft container

I will update the S/N list within this week.


Thanks
SON

(MFG) An Tran

2022-08-17 10:16

developer   ~0010642

Hi SH Son

Thanks for your information.
Same last time, we need ALT provide us invoice & packing list to import declaration.
Please also confirm that lot have no accessories.

(ALTech) SH Son

2022-08-17 13:09

developer   ~0010644

HI An,
I will update docs, it will be same as last time.
also I confirm that no accessories

Thanks
SON

(MFG) An Tran

2022-08-17 20:04

developer   ~0010653

Hi SH Son

Thanks for your information.
It takes too long to do customs clearance and we want to prepare it first, so could you please send us invoice and packing list first. SN you can provide later. Thanks

(ALTech) SH Son

2022-08-19 10:03

developer   ~0010664

Hi An,

Here is invoice and packing list. also attached S/N list for 12,732pcs


PALLET #1 #2 #3 #4 #5 #6 #7 #8
Net weight 256kg 256kg 256kg 256kg 256kg 256kg 256kg 148.1kg
Gross weight 326kg 326kg 326kg 326kg 326kg 326kg 326kg 183.4kg
CBM(cm) 102*114*153 102*114*99

V/S: HEUNG-A AKITA 2215S
Incheon ETD: 8/26
HongKong ETA: 8/29
SIZE:20DRY*1


if you need more information or question, please contact me.


Thanks
SON

(MFG) An Tran

2022-08-23 11:50

developer   ~0010692

Hi SH Son

I have already checked with our about SN list and found out below result.
There are 4190pcs shipped in 2019, 6488pcs shipped before 2020 July.
It means them out warranty time. So this issue need Fii Sales and ALT discuss about cost for RMA them.
I think, ALT should provide us detail each SN correct with each issue need to RMA
Thanks

(ALTech) SH Son

2022-08-23 14:07

developer   ~0010694

Last edited: 2022-08-23 14:08

Hi An,
ALT and FII spent a lot of time arguing on RMA process.
As a result, ALT haven't had an RMA in the past 3 years and paying the storage cost for around 20,000 units.
Furthermore, LED defect was defined part defect (warranty period)

Please discuss FII taiwan biz team first.

Thanks
SON

(ALTech) SH Son

2022-08-25 10:13

developer   ~0010710

Hi An
2022.08 Eagle RMA 12,732pcs shipout today.
- attachment Invoice and packing list, BL and 20ft container picture.

Incheon ETD: 8/26
HongKong ETA: 8/29
SIZE:20DRY*1


Please check your HK logistics team and let me know if you need anything.

Thanks
SON
image.png (272,862 bytes)

(ALTech) SH Son

2022-08-26 14:32

developer   ~0010724

HI An,
Please refer to the date from SKB.
image-2.png (26,525 bytes)   
image-2.png (26,525 bytes)   

(ALTech) SH Son

2022-08-29 09:21

developer   ~0010731

updated BL

V/S: HEUNG-A AKITA 2215S
ETD: 8/27 08:00
ETA: 8/30 13:00


Thanks
SON
HINCHKG22080012 SUR.PDF (583,882 bytes)

(ALTech) SH Son

2022-08-30 14:45

developer   ~0010752

HI An,

the Pallet No.8 last carton box No. "ALT_20220818001"

Factory have to proceed FA report.
these STBs symptom is "Noboot"
2149688001202201069841
2149688001202201072761
2149688001202201206149
2149688001202201093490
2149688001202201004082

and this STB is "Led color reddish"
2149688001202201059408

if you have any question, please contact me

Thanks
SON
image-3.png (175,897 bytes)   
image-3.png (175,897 bytes)   
image-4.png (1,643,771 bytes)
image-5.png (98,979 bytes)   
image-5.png (98,979 bytes)   

(MFG) Toney Tu

2022-11-22 09:35

developer   ~0011270

Hi SH Son
I would like to update "BFX AT-100 – FA Report for 5 RMA Units, No Boot Issue"

(ALTech) SH Son

2022-11-22 13:08

developer   ~0011272

Hi Toney Tu
  0001524:0011270

Thank you for the FA report these 5pcs.
Also please update the due date for vendor analysis : U801 and U1.

Thanks
SON

(ALTech) SH Son

2023-01-05 09:14

developer   ~0011665

HI Tony

Please update vender FA report status
"SQE send NG U801 and U1 materials to vendor for further analysis (Owner: Mr. Ha, On-going)"


Thanks
SON

(MFG) Toney Tu

2023-01-05 14:27

developer   ~0011675

Hi SH Son

I would like to update the Vendor Report for U801 Issue material issue.
And for U1 material issue, vendor is during analysis process, they give due-data in Mid-Jan, 2023.

Thanks
Robert

(ALTech) SH Son

2023-04-04 09:33    private

developer   ~0012714

Last edited: 2023-04-04 09:37

/

(ALTech) SH Son

2024-07-19 09:56

developer   ~0016305

This lot RMA was finished. Close this ticket.

Issue History

Date Modified Username Field Change
2022-08-17 09:52 (ALTech) SH Son New Issue
2022-08-17 09:52 (ALTech) SH Son Relationship added related to 0000814
2022-08-17 09:52 (ALTech) SH Son Relationship added related to 0001471
2022-08-17 09:52 (ALTech) SH Son Relationship added related to 0001193
2022-08-17 09:53 (ALTech) SH Son Assigned To => (MFG) An Tran
2022-08-17 09:53 (ALTech) SH Son Status new => assigned
2022-08-17 09:54 (ALTech) SH Son Issue Monitored: (ALTech) BY Lee
2022-08-17 09:54 (ALTech) SH Son Issue Monitored: (ALTech) JW Kim
2022-08-17 09:54 (ALTech) SH Son Issue Monitored: (ALTech) Lonnie Kim
2022-08-17 09:54 (ALTech) SH Son Issue Monitored: (ALTech) SH Son
2022-08-17 09:54 (ALTech) SH Son Issue Monitored: (ALTech) Sophie Lee
2022-08-17 09:54 (ALTech) SH Son Issue Monitored: (ALTech) SY Yoon
2022-08-17 09:54 (ALTech) SH Son Issue Monitored: (MFG) An Tran
2022-08-17 09:54 (ALTech) SH Son Issue Monitored: (MFG) Ben Trinh
2022-08-17 09:54 (ALTech) SH Son Issue Monitored: (MFG) Yuri Ruan
2022-08-17 09:54 (ALTech) SH Son Issue Monitored: (PM) Canon Hsieh
2022-08-17 09:54 (ALTech) SH Son Issue Monitored: (PM) Dennis Lu
2022-08-17 09:54 (ALTech) SH Son Issue Monitored: (PM) Eva Sun
2022-08-17 09:54 (ALTech) SH Son Issue Monitored: (PM) Sheila Tu
2022-08-17 09:54 (ALTech) SH Son Issue Monitored: (PM) Tiffanie Lai
2022-08-17 09:54 (ALTech) SH Son Issue End Monitor: (PM) Canon Hsieh
2022-08-17 09:56 (ALTech) SH Son Note Added: 0010640
2022-08-17 10:16 (MFG) An Tran Note Added: 0010642
2022-08-17 13:09 (ALTech) SH Son Note Added: 0010644
2022-08-17 20:04 (MFG) An Tran Note Added: 0010653
2022-08-19 10:03 (ALTech) SH Son Note Added: 0010664
2022-08-19 10:03 (ALTech) SH Son File Added: 20220819 BFX-AT100_Invoice(선적서류).xls
2022-08-22 11:03 (SW) Kerwin Chen Severity s2-severe => s4-minor
2022-08-23 11:50 (MFG) An Tran Note Added: 0010692
2022-08-23 14:07 (ALTech) SH Son Note Added: 0010694
2022-08-23 14:08 (ALTech) SH Son Note Edited: 0010694
2022-08-24 14:42 (ALTech) SH Son Relationship added related to 0001481
2022-08-25 10:13 (ALTech) SH Son Note Added: 0010710
2022-08-25 10:13 (ALTech) SH Son File Added: HINCHKG22080012 CHECK BL.PDF
2022-08-25 10:13 (ALTech) SH Son File Added: 20220819 BFX-AT100_Invoice(선적서류)-2.xls
2022-08-25 10:13 (ALTech) SH Son File Added: image.png
2022-08-26 14:27 (ALTech) SH Son Issue Monitored: (Sales) Miya Wang
2022-08-26 14:32 (ALTech) SH Son Note Added: 0010724
2022-08-26 14:32 (ALTech) SH Son File Added: image-2.png
2022-08-26 14:32 (ALTech) SH Son File Added: ALT STB 베트남 출고 목록_추가불량 6EA포함_220826.xlsx
2022-08-29 09:21 (ALTech) SH Son Note Added: 0010731
2022-08-29 09:21 (ALTech) SH Son File Added: HINCHKG22080012 SUR.PDF
2022-08-30 14:45 (ALTech) SH Son Note Added: 0010752
2022-08-30 14:45 (ALTech) SH Son File Added: image-3.png
2022-08-30 14:45 (ALTech) SH Son File Added: image-4.png
2022-08-30 14:45 (ALTech) SH Son File Added: image-5.png
2022-09-29 11:01 (ALTech) SH Son Relationship added related to 0001541
2022-11-22 09:35 (MFG) Toney Tu Note Added: 0011270
2022-11-22 09:35 (MFG) Toney Tu File Added: BFX AT-100 – FA Report for 5 RMA Units, No Boot Issue.pptx
2022-11-22 13:08 (ALTech) SH Son Note Added: 0011272
2022-12-09 09:00 (ALTech) SH Son Relationship added related to 0001574
2023-01-05 09:14 (ALTech) SH Son Note Added: 0011665
2023-01-05 14:27 (MFG) Toney Tu Note Added: 0011675
2023-01-05 14:27 (MFG) Toney Tu File Added: Vendor Report for U801 Component Issue.pdf
2023-01-31 09:55 (ALTech) SH Son Relationship added related to 0001629
2023-02-20 10:12 (ALTech) SH Son Relationship added related to 0001660
2023-03-27 15:51 (ALTech) SH Son Relationship added related to 0001690
2023-04-04 09:32 (ALTech) SH Son Summary [Eagle] 2022.08 RMA shipping list : LED RMA List => [Eagle] 2022.08 RMA_KR 3rd(lot3) shipping list
2023-04-04 09:33 (ALTech) SH Son Note Added: 0012714
2023-04-04 09:36 (ALTech) SH Son Summary [Eagle] 2022.08 RMA_KR 3rd(lot3) shipping list => [Eagle] 2022.08 RMA_KR 2nd(lot2) shipping list
2023-04-04 09:36 (ALTech) SH Son Note View State: 0012714: private
2023-04-04 09:37 (ALTech) SH Son Note Edited: 0012714
2024-07-19 09:56 (ALTech) SH Son Status assigned => closed
2024-07-19 09:56 (ALTech) SH Son Resolution open => fixed
2024-07-19 09:56 (ALTech) SH Son Note Added: 0016305